Managing Buyer Personas, Customer Journey Maps and Customer Experience Touch Points

Skip distributed presentation documents: cx/omni CEM cloud is your unified Customer Advocacy Toolbox and Customer Experience Management platform for internal communication of all CX/UX Insights. Monitor expectations, sentiments, pain points, emotional journeys, performance gaps – referenced to customer touch points and connected to real-time market intelligence and feedback data. Start visualizing your Customer Journeys!

cx/omni CEM cloud is free forever
for up to 100 Touch Points and 5 Users.

360 Degree Perspective on CX

The customer experience perspective, means the active role of customers while interacting with brands and touch points, evolves as recent focus of market/communication research. With cx/omni CEM cloud you record and visualize customer insights all along the interaction chain of customer recognition.

CUSTOMER JOURNEY

Document and monitor all online/offline customer touch points along the customer journey as Customer Journey Maps or Swimlane Maps. Recognize Pain Points and Insights from your customers' perspective.

BUYER PERSONAS

Let's face your target groups. Manage and communicate Buyer Personas all in one place. Connect Buyer Personas to all online/offline Touch Points along the Customer Journey. With cx/omni all your stakeholders share one common definition of your target Groups: Tangible and visually present.

BRAND SUCCESS POINTS

The number of digital Touch Points is steadily increasing. Customer Experience (CX) and User Experience (UX) are merging. But where are your Moments of Truth, your Points of Emotional Differentiation? Rate and weigh all Customer Touch Points by relevance and recognition factors – cx/omni enables identifying your Brand Succes Points!

CUSTOMER TOUCH POINT MANAGEMENT (CTM)

Develop a deep understanding of your customers' needs and sentiments along the Customer Journey: Note the actual/desired status of relationships between personas and your organization, your products, your staff, your service performance. cx/omni – the inspiring SaaS solution for Customer Touch Point Management: Personas, customizable Touch Point Maps and Customer Journey Maps.

INSIGHTS / VOICE OF THE CUSTOMER (VOC)

Record the Voice of your Customer and transform it to touch point improvements and development of innovations. With cx/omni you easily track and document all insights and customer expectations in existing processes or with development of product/service innovations. That's how we define Customer Experience Management: As a controlling system for improving customer satisfaction.

VIDEOS / WEBINARS

cx/omni in 120 Seconds, Tool Introduction Webinars, Customer Experience Topics Webinars: Next dates and recorded Webinars.

EDITIONS & PRICING

cx/omni is a Software-as-a-Service (SaaS) solution. Use it instantly directly from your browser. Ranging from a free fully functional Basic Edition (up to 5 Users and 100 Touch Points) to Premium featured Enterprise Edition. Compare cx/omni editions here:

CONSULTING PARTNERS AND WORKSHOPS

cx/omni's experienced local Consulting Partners assist with Customer Experience Journey Mapping Workshops and Deployment of your Customer Experience Management System. API Interfaces and a flexible Team of programmers Support with Integration of desired data channels and connectors.

Contact

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