• Toolbox Edition
    690per Month + Initial Setup 2.900,– € plus VAT

    Features

    • Manage one or more brands
    • Manage and visualize Personas
    • Cluster Persona Groups
    • Record Touch Points (unlimited)
    • Clearly represented Touch Points in matrix-style Touchpoint Maps
    • Structured management of Pain Points and Customer Insights (unlimited Pain Points and Insights)
    • Customize Phases and Channels
    • Assign Responisibilities
    • Extensive filtering options
    • Customized views of Customer Journey Maps
    • Customer Experiences rating scheme (visual representation as Emotional Journeys)
    • Points of emotional differentiation (Moments-of-Truth) and Pain Points
    • Scoring by customizable graduation (valued at 1-10, 5 star rating, Smileys)

    Premium Features

    • Unlimited Touch Points, Pain Points, Customer Insights
    • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
    • HiRes PDF export for large format print
    • Archive Touch Points, set Touch Points inactive
    • Pain Point Maps (in preparation)
    • Customer Insight Maps (in preparation)
    • Data Export for local backup
    • Connectors to Web Analytics, Customer Surveys, Social Web, Contact Center, etc.
    • Customizable Dashboard: Display connected data streams in real-time
    • The essence of different sources of customer analytics/feedback at a glance
    • Weighing of Touch Points by awareness values and relevance factors
    • Visualization of Brand Success Ponts
    • Color-coded separation of responsible departments
    • Display Customer Journeys as Swimlane Maps
    • Further categorization: Product Segments and Media Types (Paid Media, Owned Media, Earned Media)
    • Configure corporate colors
    • Configure custom fields
    • Display Customer Journeys as Service Blueprints; add front-of-stage processes and back-of-stage processes
    • Service Design Blueprinting with Line-of-Interaction, Line-of-Visiblity, etc. and reference to BPM systems
    • Gantt-style Campaign/Release Plan

    Support

    • Support by E-Mail
    • Software-as-a-Service / Hosting / Updates / Backup
    • Individual Support by Phone and Websession
    • Individual onboarding via Websession
    • Moderated workshops and consultation by our Consulting Partners (optional)
    • Includes customization of one Dashboard Dashlet
    • Includes customization of one API interface
    • Additional service packages (Dashboard Customization, API Integration, Onboarding Websessions) (optionally available)
  • Unlimited Edition
    (Upon Request)

    Features

    • Manage one or more brands
    • Manage and visualize Personas
    • Cluster Persona Groups
    • Record Touch Points (unlimited)
    • Clearly represented Touch Points in matrix-style Touchpoint Maps
    • Structured management of Pain Points and Customer Insights (unlimited Pain Points and Insights)
    • Customize Phases and Channels
    • Assign Responisibilities
    • Extensive filtering options
    • Customized views of Customer Journey Maps
    • Customer Experiences rating scheme (visual representation as Emotional Journeys)
    • Points of emotional differentiation (Moments-of-Truth) and Pain Points
    • Scoring by customizable graduation (valued at 1-10, 5 star rating, Smileys)

    Premium Features

    • Unlimited Touch Points, Pain Points, Customer Insights
    • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
    • HiRes PDF export for large format print
    • Archive Touch Points, set Touch Points inactive
    • Pain Point Maps (in preparation)
    • Customer Insight Maps (in preparation)
    • Data Export for local backup
    • Connectors to Web Analytics, Customer Surveys, Social Web, Contact Center, etc.
    • Customizable Dashboard: Display connected data streams in real-time
    • The essence of different sources of customer analytics/feedback at a glance
    • Weighing of Touch Points by awareness values and relevance factors
    • Visualization of Brand Success Ponts
    • Color-coded separation of responsible departments
    • Display Customer Journeys as Swimlane Maps
    • Further categorization: Product Segments and Media Types (Paid Media, Owned Media, Earned Media)
    • Configure corporate colors
    • Configure custom fields
    • Display Customer Journeys as Service Blueprints; add front-of-stage processes and back-of-stage processes
    • Service Design Blueprinting with Line-of-Interaction, Line-of-Visiblity, etc. and reference to BPM systems
    • Gantt-style Campaign/Release Plan

    Support

    • Support by E-Mail
    • Software-as-a-Service / Hosting / Updates / Backup
    • Individual Support by Phone and Websession
    • Individual onboarding via Websession
    • Moderated workshops and consultation by our Consulting Partners (optional)
    • Includes customization of one Dashboard Dashlet
    • Includes customization of one API interface
    • Additional service packages (Dashboard Customization, API Integration, Onboarding Websessions) (optionally available)

cx/omni CEM cloud ‒ Enabling CX transformation

Contact

Please send us a short note. We will reply a.s.a.p.

Not readable? Change text. captcha txt