cx/omni CEM cloud ‒ Editions & Pricing

Why should you work with CX/OMNI CEM CLOUD?

Without launching any extensive software project you are ready to gather, cluster and monitor your customer touch points. Within a few minutes you start managing touch points and connecting them to Customer Experience Journey Maps. These visualizations are key to discover performance gaps and improvement potentials thus helping to gradually improve customer experience. Benefit from cx/omni CEM and establish it as a powerful experiences visualization tool with the possibility to export PDF files or extend it to a complete CX dashboard connected to market intelligence and customer feedback data steams.

    690per Month plus initial setup 2.900,-- plus VAT

    Customer Journey Mapping – unlimited Touch Points

    • Use unlimited Touch Points,  the option of PDF Export of Touchpoint Maps, Customer Journey Maps and Insight Maps in an informational design. Plan and control all of your Touch Points from a customer's perspective. Discover Pain Points and Performance Gaps and display these as Customer Insight Maps.

    Additional Features of this Edition

    • Unlimited Touch Points, Pain Points, Customer Insights
    • Manage one or more brands
    • Manage and visualize Personas
    • Cluster Persona Groups
    • Record Touch Points
    • Clearly represented Touch Points in matrix-style Touchpoint Maps
    • Structured management of Pain Points and Customer Insights (up to 100 each Pain Points and Insights)
    • Customize Phases and Channels
    • Assign Responsibilities
    • Extensive filtering options
    • Customized views of Customer Journey Maps
    • Customer Experiences rating scheme (visual representation as Emotional Journeys)
    • Points of emotional differentiation (Moments-of-Truth) and Pain Points
    • Scoring by customizable graduation (valued at 1-10, 5 star rating, Smileys)
    • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
    • HiRes PDF export for large format print
    • Archive Touch Points, set Touch Points inactive
    (Upon Request)

    Data-driven Customer Journeys: Data Sources via API, CX Dashboards

    • Use all features of Enterprise Edition and enhance your solution by customizations (Corporate Colors, Custom Fields, Custom Maps). Combine Customer Jouney Maps with the concept of Service Design Blueprinting and add Front-of-Stage/Back-of-Stage/Support Processes.

    Additional Features of this Edition

    • Further categorization: Product Segments and Media Types (Paid Media, Owned Media, Earned Media)
    • Configure corporate colors
    • Configure custom fields
    • Configure custom maps and forms
    • Display Customer Journeys as Service Blueprints; add front-of-stage processes and back-of-stage processes
    • Service Design Blueprinting with Line-of-Interaction, Line-of-Visiblity, etc. and reference to BPM systems

cx/omni CEM cloud ‒ Enabling CX Transformation