cx/omni CEM cloud ‒ Editions & Pricing

Why should you work with CX/OMNI CEM CLOUD?

Without launching any extensive software project you are ready to gather, cluster and monitor your customer touch points. Within a few minutes you start managing touch points and connecting them to Customer Experience Journey Maps. These visualizations are key to discover performance gaps and improvement potentials thus helping to gradually improve customer experience. Benefit from cx/omni CEM and establish it as a powerful experiences visualization tool with the possibility to export PDF files or extend it to a complete CX dashboard connected to market intelligence and customer feedback data steams.

  • TOOLBOX EDITION
    29per User* / Month plus VAT

    Customer Journey Mapping – unlimited Touch Points

    • Use all features of Basic Edition and enhance your solution by unlimited Touch Points,  the option of PDF Export of Touchpoint Maps, Customer Journey Maps and Insight Maps in an informational design. Plan and control all of your Touch Points from a customer's perspective. Discover Pain Points and Performance Gaps and display these as Customer Insight Maps.

    Additional Features of this Edition


    • Unlimited Touch Points, Pain Points, Customer Insights
    • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
    • HiRes PDF export for large format print
    • Archive Touch Points, set Touch Points inactive
    • Pain Point Maps (in preparation)
    • Customer Insight Maps (in preparation)
    • Data Export for local backup
    Users
  • UNLIMITED EDITION
    (Upon Request)

    Service Blueprints, Corporate Colours, Custom Fields, Campaigns

    • Use all features of Enterprise Edition and enhance your solution by customizations (Corporate Colors, Custom Fields, Custom Maps). Combine Customer Jouney Maps with the concept of Service Design Blueprinting and add Front-of-Stage/Back-of-Stage/Support Processes.

    Additional Features of this Edition


    • Further categorization: Product Segments and Media Types (Paid Media, Owned Media, Earned Media)
    • Configure corporate colors
    • Configure custom fields
    • Configure custom maps and forms
    • Display Customer Journeys as Service Blueprints; add front-of-stage processes and back-of-stage processes
    • Service Design Blueprinting with Line-of-Interaction, Line-of-Visiblity, etc. and reference to BPM systems
*) Plus 19% VAT or applicable VAT for digital goods (customers within EU). Invoice will be released on a yearly basis at the start of the service period. Minimum service period 12 months, after that period cancellation is possible at any time effective end of the service period. Editions are available starting from 3 users (Toolbox Edition) or 5 users (Professional Edition) 10 users (Enterprise Edition) and might be upgraded anytime by additional users if required.

cx/omni CEM cloud ‒ Visualize your Customer Journeys!

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