Realtime Data in a CX Dashboard and Brand Success Points

Use all features of Toolbox Edition and enhance your solution by an extended Dashboard with the option of integrating data streams e. g. from Web Analytics, Customer Surveys or Contact Center Software. Connect these data with Touch Points and the CX Dashboard.

Visualize your customer-related KPIs (e. g. CSI, CES, Net Promoter Score) and combine these to a Brand Control Portal and Customer Experience Management System.

All Customer Experience/Feedback data in a combined CX Dashboard:

  • Record all touchpoints and monitor customer perspectives
  • Powerful Customer Experience Journeys visualization
  • Diagnose, evaulate and optimize Customer Experiences
  • Link all relevant KPIs with Touch Points
  • Different analytics/feedback data streams combined in an all-in-one CX Dashboard
  • Brand monitor portal and dashboard for your Marketing/Sales/Service Management
  • Display Customer Journeys as Swimlane Maps
Professional Edition – komplettes CEM Template, Dashboard Tool
Enterprise Edition
69,00 € per user* / month

Your complete customer experience management system with extended functions for the integration of existing data sources in a personalized dashboard.

Feature Set:

  • Manage one or more brands
  • Manage and visualize Personas
  • Cluster Persona Groups
  • Unlimited Touchpoints
  • Clearly represented Touch Points in matrix-style Touchpoint Maps
  • Unlimited Pain Points and Customer Insights
  • Customize Phases and Channels
  • Assign responisibilities
  • Extensive filtering options
  • Customized views of Customer Journey Maps
  • Customer Experiences rating scheme (visual representation as Emotional Journeys)
  • Points of emotional differentiation (Moments-of-Truth) and Pain Points
  • Scoring by customizable graduation (valued at 1-10, 5 star rating, smileys)

Premium Features

  • Unlimited Touch Points, Pain Points, Customer Insights
  • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
  • HiRes PDF export for large format print
  • Archive Touch Points, set Touch Points inactive
  • Pain Point Maps (in preparation)
  • Customer Insight Maps (in preparation)
  • Data Export for local backup
  • Connectors to Web Analytics, Customer Surveys, Social Web, Contact Center, etc.
  • Customizable Dashboard: Display connected data streams in real-time
  • The essence of different sources of customer analytics/feedback at a glance
  • Weighing of Touch Points by awareness values and relevance factors
  • Visualization of Brand Success Ponts
  • Color-coded separation of responsible departments
  • Display Customer Journeys as Swimlane Maps

Support

  • Support by E-Mail
  • Software-as-a-Service / Hosting / Updates / Backup
  • Individual Support by Phone and Websession
  • Individual onboarding via Websession
  • Moderated workshops and consultation by our Consulting Partners (optional)
  • Includes customization of one Dashboard Dashlet
  • Includes customization of one API interface
  • Additional service packages (Dashboard Customization, API Integration, Onboarding Websessions) (optionally available)

 

Users

SKU: CXPE1502-de.
*) Plus 19% VAT where applicable or legal VAT for digital goods in EU countries. Billing is annually at the beginning of the service period. Contract can be cancelled anytime after a minimum contractual period of 12 months. Editions are available from a minimum of 3 users (Toolbox Edition) or minimum of 5 users  (Professional Edition, Enterprise Edition) and can be upgraded by any number of users.
Contact

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