Customer Journey Mapping – unlimited Touch Points

Use all features of Basic Edition and enhance your solution by unlimited Touch Points, the option of PDF Export of Touchpoint Maps, Customer Journey Maps and Insight Maps in an informational design.

Plan and control all of your Touch Points from a customer’s perspective. Discover Pain Points and Performance Gaps and display these as Customer Insight Maps.

This is how this edition supports your marketing-, sales- or service management:

  • Start immediately
  • Powerful visualization
  • Monitor Customer Touchpoints
  • Document Personas and Customer Journeys
  • Diagnose, evaluate and optimize Customer Experiences
  • Performance gaps at a glance ‒ always through customers’ eyes
  • Record all Touchpoints and Customer Experiences, keep them up to date and ensure full transparency
cx/omni CEM cloud Toolbox Edition – the Customer Journey mapping starter tool
Toolbox Edition
29,00 € per user* / month

Your entry to sustainable customer experience management – with the following functions

Feature Set:

  • Manage one or more brands
  • Manage and visualize Personas
  • Cluster Persona Groups
  • Unlimited Touchpoints
  • Clearly represented Touch Points in matrix-style Touchpoint Maps
  • Unlimited Pain Points and Customer Insights
  • Customize Phases and Channels
  • Assign Responisibilities
  • Extensive filtering options
  • Customized views of Customer Journey Maps
  • Customer Experiences rating scheme (visual representation as Emotional Journeys)
  • Points of emotional differentiation (Moments-of-Truth) and Pain Points
  • Scoring by customizable graduation (valued at 1-10, 5 star rating, smileys)

Premium Features:

  • Unlimited Touch Points, Pain Points, Customer Insights
  • Export Touchpoint Maps, Customer Journey Maps and Insight Maps as PDF documents
  • HiRes PDF export for large format print
  • Archive Touch Points, set Touch Points inactive
  • Pain Point Maps (in preparation)
  • Customer Insight Maps (in preparation)
  • Data Export for local backup


  • Support by E-Mail
  • Software-as-a-Service / Hosting / Updates / Backup
  • Individual Support by Phone and Websession
  • Individual onboarding via Websession
  • Moderated workshops and consultation by our Consulting Partners (optional)



SKU: CXTE1502-de.
*) Plus 19% VAT where applicable or legal VAT for digital goods in EU countries. Billing is annually at the beginning of the service period. Contract can be cancelled anytime after a minimum contractual period of 12 months. Editions are available from a minimum of 3 users (Toolbox Edition) or minimum of 5 users  (Professional Edition, Enterprise Edition) and can be upgraded by any number of users.

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