VIDEOS/WEBINARS

cx/omni in 120 Seconds:

cx/omni in 120 Seconds

Our next webinars:

Our next Webinar dates are coming soon.

Recordings of previous webinars:

3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence

Part 3: Beyond Customer Journey Mapping – the roadmap to a customer-centric Organisation

How a Customer Experience program and Roadmap
shall be designed to help you understand, align with,
and consistently exceed your ideal customer’s needs.
In this webinar we present a Customer Experience
framework of seven disciplines with insights from
more than 15 years of research with leading
research Institutes and millions of real customer stories

3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence

Part 2: Introduction: Customer Journey Mapping and Touchpoint Management in 6 Steps

Today, customer experience is at the forefront of
company strategy across industries worldwide. Customer Journey Mapping is universally seen as an ideal starting point to understand your business from your customer’s perspective, collect voice-of-the-customer
and other evidence, and put it all in one place to align the organization around these insights.

3-Steps to Customer Journey Mapping from Customer Segments to Buyer Journeys and Customer Experience Excellence

Part 1: Customer Journey Mapping – why?
Ninety percent of all purchasing decisions are made  subconsciously and not on a logical or conscious
choice.

How do you understand and manage  your customer’s feelings about your brand at all touchpoints?
What is the difference that makes the customer pay more, stay longer and recommend your brand to a friend or colleague?
In this webinar we outline why customer journey mapping is critical for long term customer loyalty and success of your Company.

Managing Personas, Touch Points, Customer Journeys with cx/omni CEM cloud – Your customers’ perspective!

The cx/omni Customer Experience Management Solution covers all on-line and off-line customer touchpoints, scores them from a customer perspective and visualizes gained insights as Customer Journey Maps, Service Blueprints or Swimlane Maps. As an option customer data streams or qualified feedback data can be displayed at relevant touchpoints or can be collated within an all-in-one CX Dashboard. In this Webinar we present an overview introduction to Managing Personas, Touch Points, Customer Journeys with cx/omni CEM cloud.

cx/omni CEM cloud ‒ Visualize Your Customer Journeys!

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